Help Center
Frequently Asked Questions
Answers to the most common questions about our services, insurance claims, appointments, and pricing.
Appointments & Hours
What are your hours?
We are open Monday through Friday, 9:00 AM to 8:00 PM, and Saturday, 9:00 AM to 3:00 PM. We are closed on Sunday.
How do I book an appointment?
You can book online through our website at any time, or call us at (773) 961-7593 during business hours. Walk-ins are welcome for estimates.
How far in advance do I need to book?
For routine maintenance (oil changes, brakes, tires), we can usually fit you in within 1–2 business days. Collision repairs require a scheduled estimate first.
Can I drop my car off without an appointment?
Yes — walk-ins and drop-offs are welcome. Call ahead if possible so we can plan for your vehicle, but it is not required for most services.
Estimates & Pricing
Are your estimates free?
Yes. Written estimates are always free. For collision repairs, we provide a detailed written estimate at no charge before any work begins.
Will the final price match the estimate?
We stand behind our estimates. If additional damage is discovered during the repair, we call you before proceeding and get approval for any cost change.
Do you offer any discounts or specials?
Yes — we run regular specials on oil changes, brake service, detailing, and Mercedes maintenance packages. See our Specials page for current offers.
Insurance & Collision
Do you work with insurance companies?
Yes. We work directly with all major insurance carriers — State Farm, Allstate, Geico, Progressive, USAA, and more. We handle the entire claims process so you don't have to.
Do I need to go to a specific shop my insurance recommends?
No. Illinois law gives you the right to choose your own repair shop regardless of what your insurance company recommends. We work directly with your insurer.
What if the insurance payout does not cover the full repair cost?
We advocate on your behalf. If the insurance estimate is insufficient to restore your vehicle to pre-accident condition, we supplement directly with the carrier.
How long does collision repair take?
Minor repairs can be completed in 1–3 days. Moderate to major collision repairs typically take 3–7 business days. We provide a timeline at drop-off and update you throughout.
Do you offer rental car assistance?
Yes — we can coordinate rental car arrangements through your insurance coverage or refer you to a rental partner nearby.
Services & Vehicles
What types of vehicles do you service?
We service all makes and models — domestic, European, and Asian. From Ford F-150s and Chevrolet Silverados to BMW, Mercedes-Benz, Toyota, Honda, and everything in between.
Do you work on hybrid vehicles?
Yes. We service hybrid vehicles including Toyota Prius, Honda Insight, Hyundai Ioniq, and Kia Niro. Our technicians are trained on high-voltage hybrid systems.
Do you offer auto detailing?
Yes — we offer full interior and exterior detailing, paint correction, and ceramic coating. See our Specials page for current detailing packages.
Do you do oil changes?
Yes. We offer conventional, full synthetic, and European synthetic oil changes. See our current pricing on the Specials page.
Warranty & Quality
Do you warranty your work?
Yes. We provide a written warranty on all collision repairs. Mechanical repairs come with a standard 12-month / 12,000-mile warranty on parts and labor.
What parts do you use?
We use OEM-quality parts for all repairs. For collision work we use OEM or certified aftermarket parts that meet manufacturer specifications.
Can I check on the status of my vehicle?
Yes — if you have an account on our platform, you can track your order status online. You can also call or text us at any time for an update.
Still Have Questions?
Call us, stop by, or send us a message. Our team is happy to answer any questions before you book.