Privacy Policy

We may collect the following information when you use our website and services:

• Contact details such as your name, mobile phone number, and email address.
• Account credentials and profile details you provide when you create an account.
• Vehicle and service information, including work orders, quotes, appointments, and service history.
• Usage and device information collected automatically when you visit our website (for example, analytics data).

We use the information we collect to:

• Create and manage your account, including verifying your mobile number.
• Provide, schedule, and manage automotive services, quotes, and appointments.
• Send account and service-related notifications, including by SMS where you have opted in.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud or misuse.

If you provide your mobile number and opt in, we will send you account and service-related text messages, such as one-time verification codes, work order status updates, and quote updates. Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. After you reply STOP, we will stop sending you SMS messages. Reply START, UNSTOP, or YES to opt back in. Reply HELP for assistance. You may also contact us using the details below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, our SMS provider used to deliver text messages and our hosting and database providers), strictly to perform services on our behalf. We may also disclose information when required by law or to protect our rights, customers, or the public.

We retain your information for as long as needed to provide our services and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Opt out of SMS messages at any time by replying STOP.
• Update your contact details and notification preferences in your account settings.
• Request access to or deletion of your personal information by contacting us.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us:

• One Stop Auto Solutions
• 4535 N Kedzie Ave, Chicago, IL 60625
• Phone: (773) 961-7593
• Email: estimates@onestopautosolutions.com

See also our Terms of Service.